Paintedfigs.com: FAQ on shipping

How can I ship my figures safely to you?
If you live in or near the US, the cheapest and safest way you can send us
your minis, is to take advantage of our US shipping hub. The hub sends us
regular bulk shipments by express mail with signature confirmation and
tracking.

By sending your miniatures along with other orders, you pay less than you
would even for regular shipping, and you get faster delivery, AND your
package is tracked.

What if I don't live in or near the US?
If you send us your minis under registered mail, they should reach us safely.
The US is almost exactly half-way around the Earth from us, so if you don't
live near the US, then your postal rates are cheaper because you live near
us :) .

Who do I mail to?
If you live or near the US, please send to:

Luke Como
124 Hunt St.
Towanda, IL 61776

If you live closer to Sri Lanka, send by registered mail to:

Navin Weeraratne
41 Pirivena Road
Ratmalana
SRI LANKA

Cutting and pasting the above address may be a good idea. One person
sent me three packages to "Rat Malana" instead of "Ratmalana," and the
postal staff though better to send them back to Boston than put two and two
together.

How should I send my miniatures?
The key to safe shipping is minimizing space, and immobilizing. A larger box,
paradoxically, is less safe for your minis than a smaller box. Because of this I
strongly recommend removing any minis from their original packaging -
these just take up space, forcing you to use a larger box.

When packing your minis, the key to safety is immobilizing. The outside
world is far less dangerous to your minis than they are to each other. As
long as you can pack them so that they cannot slosh around within the box,
even fragile gnoblars can ride safely with landraiders.

This is especially the case if you are shipping metal minis. Immobilizing
prevents them from behaving like shrapnel bouncing around in a tank. Do
not use styrofoam peanuts for this, they behave like a fluid and let the
metal bounce around anyway. Just use scrunched up newspaper.

Plastic Sprues
Remove the original box, and flatten it. The picture guide on the box is
usually helpful, so including it at the bottom of yourr box is a good idea.
Rubber band the sprues together, and they'll be fine.

Assembled Plastic Minis
If you are only shipping plastics and hardly any metal or other heavy minis at
all, if you just put these into a plastic sandwich / ziploc bag they should be
fine. If you are shipping a fair number of metal minis or any metal tanks or
such, you must make sure you pad between the minis, and pack them so
that they are immobilized.

The padding helps protect the plastic minis from the weight of the metal
ones, this is really quite minor compared to the risk of metal bouncing
around like shrapnel. Immobilizing is the key.

Unassembled Metal Minis
These are pretty indestructible. Just remove the parts or figs from their
blisters and boxes and just stick them in plastic bags, the original box
flattened and placed at the bottom of your package helps as a picture guide
for your painter. You do want to immobilize these if you can help it, just use
newspaper.

Assembled Metal Minis
As with assembled plastic, exercise caution. If its a mini that's asking to
break, you want to wrap it up, especially Confrontation figures. If its good,
sturdy, GW stuff, you may be able to just stick it in a plastic ziploc along with
thirty others and they'll all make the trip fine... As always, try to immobilize.

What will happen to my figures after I mail them?
They will arrive in Sri Lanka and probably be detained by customs. They will
send us notification to clear the package, and then we head down there to
pick them up. This used to be rather complicated and asinine, but now they
know us pretty well and don't give us any trouble.

What are your shipping charges?
For packages under 2kg we can send by regular registered mail, which is
roughly $5 per pound. For heavier packages (or if you'd like faster delivery),
we send by EMS speed post, which is roughly $10 per pound. EMS speed
post is more secure product, and takes about a week to the US and UK.
Regular registered mail takes about 2 weeks -- or if the package gets lost,
about 6 weeks.

Do you offer shipping insurance?
As long as we are sending by either EMS speed post or regular registered
mail, we insure, at no extra charge:

- Your minis (out of print figures not covered)
- Your paint jobs
- Your shipping fees for the ride back to you

In the unlikely event that your package goes missing, we will need to obtain
proof from your nation's mail service that the registered package was lost.
UK clients, unfortunately, will have chase after the Royal Mail themselves to
get this confirmation, and send it to us -- we'd take care of things, but the
last time a package went missing the Royal Mail completely ignored our
correspondence. The package did turn up (6 months later), but the Royal
Mail couldn't or wouldn't give us any information.

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Gallery: Tau

GW Infantry
28mm Infantry Figure     $3
Infantry Character           $5-$7

GW Large Figures
Large Figure                    $5-$9
Large Character               $7-$11

GW Vehicles
Simple Vehicle Painting     $9.00 *
Chimeras, Rhinos

Large Vehicle Painting       $12.00 *
Lanraiders, Hive Tyrants

Assembly (per sprue )        $2.00
* Assembly charges not included.

Warmachine
Infantry                                    $3-$5
Characters                             $5-$7

Light Jack Painting               $7
Light Jack Assembly            $5

Heavy Jack Painting             $9
Heavy Jack Assembly          $5